Microsoft ActiveSync
There is a known problem with the upgrade to ConnectR 4.0 or higher regarding PDAs (personal digital assistants) running Microsoft ActiveSync 4.2 and PCs running SynQ 2.4.x or lower. After an item is modified in Microsoft Outlook, synchronization appears to complete without any errors; however, the event is not actually copied to the handheld device. If you have ActiveSync 4.2 installed with SynQ 2.4.x or lower and you upgrade to ConnectR 4.0 or higher, you might encounter dialog boxes informing you that additional attention is required.
Workaround: In order to upgrade from SynQ 2.4.x or lower to ConnectR 4.0 or higher and ensure that ActiveSync continues to work properly, complete the following steps:
- 1. Before installing ConnectR 4.0 or higher, synchronize your PDA with your PC.
- 2. Disconnect the PDA from your PC.
- 3. Within ActiveSync Manager, select File > Delete Mobile Device.
- 4. Upgrade to ConnectR 4.0 or higher.
- 5. Reconnect your PDA. ActiveSync Manager will detect the newly reconnected device and prompt you to do a simple configuration.
- 6. Follow the onscreen configuration instructions.
>Important: If you select File > Delete Mobile Device after the ConnectR add-in is installed, items (events, tasks and contacts) modified after ConnectR 4.0 or higher was installed but before the device-deletion operation was completed might get duplicated.